What are the setup fees and
monthly costs involved?
HostForWeb Corporation charges a one time
setup fee depending on the size and type
of webhosting package ordered. The full
rate charts for available hosting packages
are shown on the Web Hosting pages.
How do I set up my email?
HostForWeb Corporation web hosting clients
can set up POP Accounts, Forwarders/Aliases,
& Auto-Responders in the Web Browser
Control Panel that comes with every HostForWeb
Corporation web hosting package. This can
be done by yourself, and without any assistance
from the HostForWeb Corporation staff.
How do I upload
my files?
All HostForWeb Corporation web hosting packages
allow the usage of FTP, Telnet, SSH, File
Manager, MS FrontPage™, and other web development
publishing programs, to upload files to
your website.
Is
there a trial period or money-back guarantee?
HostForWeb Corporation offers a full 30
day money back guarantee. No questions asked.
If you are not happy for any reason, cancel
your HostForWeb Corporation service within
30 days of signup and your full setup fee
and monthly costs will be refunded. The
only exception to a refund, is if you violate
HostForWeb Corporation Terms of Service(TOS).
Violations of the TOS usually are due to
spamming, hacking, and illegal content.
Your account can be cancelled ONLY by submitting
secure service cancellation from. Other
methods of cancellation are not valid.
How fast are websites
set up?
HostForWeb Corporation strives for a setup
time of no more than 60 minutes per order.
If an order is placed during normal business
day hours, orders may be processed in only
a few minutes.
Does my website get a control
panel?
Yes. Every HostForWeb Corporation web hosting
package comes with a web browser based control
panel. The control panel includes many features
including; email configurations, chat rooms,
mailing lists, pre-installed cgi scripts,
databases, chat rooms, and much, much, more...
The Windows NT™ account control panels run
on a Red Hat™ Linux backend, and feature
email based features only. A demo of the
control panel can be found here.
How am I billed?
HostForWeb Corporation invoices you via
email. You can request a monthly statement
via email as well, at any time. Hard copy
invoices can be mailed for those resellers
that request such. You will receive an invoice
for each service/account order every month
on the same day the service was ordered
(if it is a monthly sevice). Special arrangements
can be made for custom billing requirements.
HostForWeb Corporation accepts Visa, Mastercard,
American Express, Discover, Bank Wire Transfers,
Western Union, Company Checks, Personal
Checks, Money Orders, and PayPal (paypal@hostforweb.com).
You can opt to not have your credit card
charged every month, until you specifically
submit a payment form each month.
How much assistance
do you provide for my website?
HostForWeb Corporation will assist you with
all support for services provided directly
thru HostForWeb Corporation. HostForWeb
Corporation will help you with basic settings
for your email software and ftp client,
as well as assist you with using the web
browser control panel. HostForWeb Corporation
is not responsible for teaching you how
to use another company's products. Example:
HostForWeb Corporation will assist you with
the settings for using MS Frontpage™, but
we will not teach you how to actually use
the product itself. You need to contact
the software maker in such a situation,
who provides tech support for how to use
their product. HostForWeb Corporation cannot
even attempt to support all the thousands
of software products on the market. HostForWeb
Corporation will attempt to provide some
tech support for the most popular programs
our clients use. HostForWeb Corporation
is not responsible for assisting with your
own programs and cgi scripts. If you choose
to install your own programs and cgi scripts
on your site, you are responsible fully
for installing them. HostForWeb Corporation
will provide support for any program or
cgi script that we provide pre-installed
with your web hosting package. HostForWeb
Corporation is not responsible for designing,
nor developing, your website, including
HTML and/or images. HostForWeb Corporation
will attempt to give a quick look at your
design/development problem, and offer a
suggestion if it is a small issue. Anything
complicated relating to design/development
is not the responsibility of HostForWeb
Corporation
What
if the hardware fails?
HostForWeb Corporation stocks replacement
parts for all servers. HostForWeb Corporation
is always building new servers for our shared
hosting clients, as well as our dedicated
server clients, so a full inventory of parts
is maintained. Hardware failures are uncommon,
but they do happen, and are a part of the
hosting business. HostForWeb Corporation
repairs all failed hardware promptly, to
minimize any downtime caused by such.
Are there any hidden costs?
No. All costs are stated plainly on our
website. We do not hide fees in fineprint,
or in our terms of service pages. The only
costs that are commonly found to occur beyond
your expected flat monthly rates per service,
are those due to increased disk space or
bandwidth usage. Pricing for such is plainly
stated on our website. HostForWeb Corporation
very often will allow you to upgrade your
packages to the next size up, should you
see an increase in disk space levels or
bandwidth usage for the current month, and
not want to pay for such additional usage.
Disk space usage and availablility, as well
as estimated bandwidth usage, is available
to you in the majority of the control panel
versions included with the hosting packages.
What is Cpanel™? Do you have
a Demo?
CPanel™ is the brand name of the web browser
control panel software that HostForWeb Corporation
utilizes on its web hosting packages. A
demo of the control panel can be found here.
What happens if I decide to
leave HostForWeb Corporation
You are free to leave at any time.
Is there a discount if I pre-pay
for several months in advance?
HostForWeb Corporation offers 2 months free
for all yearly advanced payments. Pay for
10 months of service, and receive 2 months
free. May I have some
examples of some sites hosted by you?
HostForWeb makes a sample client page
available to the public on it's website.
This page has examples of virtual hosting,
dedicated server, co-location, and reseller
clients available.
Does my website have
their own IP number or is it shared?
This depends on the type of hosting packages
you order. Traditionally all HostForWeb
Corporation hosting packages come with a
dedicated IP address. HostForWeb Corporation
dedicated servers have the ability to utilize
IP based, or IPless, virtual hosting configurations.
What type of support do you
offer? Average Response Time?
HostForWeb Corporation offers support to
our clients 24/7/365 via web based
ticket system, email, IC. A pager number
is also available for dedicated server clientele.
We strive for response times of no more
than a few hours. Response times of just
a few minutes are quite common during normal
business hours. HostForWeb Corporation has
recently implemented a web based support
ticket system, which integrates all incoming
support email into it. The ticket system
tracks support inquires by "time waiting"
for reponse from the support dept. The HostForWeb
Corporation administration carefully monitors
that the HostForWeb Corporation support
staff maintains a fast response time, with
courteous and helpful service.
What are the hardware
specs of the servers?
Every server at HostForWeb Corporation has
different specifications. Whenever a server
reaches what we feel to be the limit, another
server is built. HostForWeb Corporation
is constantly upgrading the server hardware
on our network. If more drive space, memory,
or faster processors are needed, they are
added in at that time. The average shared
server is a QUAD XEON processor system,
with 4048MB RAM, and RAID hard drive(s).
All HostForWeb Corporation servers run spare
hard drives for backup requirements.
Can I have adult content on
my website?
Yes, you can have adult content on your
websites.
May I view your Terms Of Service?
The HostForWeb Corporation terms of service
(TOS), including policy and service guidelines,
are available online at: terms.html.
How long have you been in business?
The company has been in business since September
19, 1998. September 15th 2001, the company
was incorporated in the State of Illinois,
USA. HostForWeb Corporation entered the
web hosting industry in September 2001.
Do you support
International domain names and clients?
HostForWeb Corporation can host all international
domains on its servers. HostForWeb Corporation
can accept foreign clientele, just please
be advised that all correspondance must
be conducted in English. The client is responsible
for handling the registration process of
foreign domain name(s). This must be pointed
to nameservers on the HostForWeb Corporation
network as assigned, or you can use other
nameservers and route the domain name to
the IP address you are assigned. HostForWeb
Corporation cannot handle the foreign domain
registration process for you, due to the
fact that we do not speak all of the potential
foreign languages that may be involved.
HostForWeb Corporation will assist you however,
with any technical information need to accomplish
this.
How do I transfer my domain
name?
HostForWeb Corporation will attempt to file
the necessary electronic forms for your
domain name transfer with InterNIC. If HostForWeb
Corporation is unable to file such with
your specific domain name registrar, HostForWeb
Corporation will send you instructions on
how to do such yourself, including all necessary
technical details. Clients may opt to not
have HostForWeb Corporation handle the domain
name transfer, or to delay doing such, as
an option on the web hosting order form
required for signup.
What
if my site breaks your "acceptable usage
policy" rules?
Users' sites may be suspended for violations
of policy, or if extreme, or second time
offenders, sites may be cancelled. Each
occurance is dealt with on a case by case
basis, and we try to work things out with
every client. Notifications will be sent,
if HostForWeb Corporation takes any action
on your account.
What
if I want to upgrade my website?
You may upgrade or downgrade your HostForWeb
Corporation web hosting package at any time.
You will be required to pay the difference
in the setup fee for your current plan,
and the plan you are upgrading to, should
you decide to choose a larger plan. You
will then pay the new monthly fee for the
new account package that you select. Transfers
between operating systems (ie..Linux to
Windows NT™) will require a setup fee to
be paid.
How
is my website monitored?
HostForWeb Corporation maintains internal
and external monitoring systems for every
server in the HostForWeb Corporation Data
Center. The servers are checked every 5
minutes via network monitoring software.
HostForWeb Corporation monitors uptime as
well as individual features and services
running on each server. HostForWeb Corporation
staff is notified via alarms, email, screen
popups, and paging, if a problem occurs.
What is the uptime?
HostForWeb Corporation strives to maintain
a 99.5% network and server uptime service
level. This uptime percentage is a monthly
figure, and does not include any scheduled
hardware/software upgrades, nor "Acts of
God". Our definition of "Act of God" includes;
fire, flood, tornado, earthquake, telco
fiber issues (ie...Verizon™ cutting a fiber
line somewhere), backbone peering point
issues (ie...UUnet™ having a router go down
in Virginia that wipes out internet service
for the entire East Coast), hard drive failure
(faulty hardware is rare, but cannot be
predicted nor avoided), as well as network
floods, hacks, and attacks. If HostForWeb
Corporation fails to meet it's 99.5% uptime
guarantee, and it is not due to one of the
above reasons, partial downtime credits
will be made available to each client, upon
request, on a case by case basis. HostForWeb
Corporation does not credit a full month's
service if we only have 99.4% uptime. This
would not be financially healthy for HostForWeb
Corporation, and in turn would only negatively
affect the service level HostForWeb Corporation
provides to you. "Partial refunds for partial
downtime" is our standard policy.
Do you have a Service
Level Agreement (SLA)?
The HostForWeb Corporation terms of service
(TOS), including policy and service guidelines,
are available online at: sla.html.
What is your connectivity to
the Internet?
HostForWeb, Inc is Chicago’s premier hosting
provider, providing reliable, scalable solutions
for customers of all sizes and services.
Located in the carrier-neutral Equinix Chicago Data Center,
HostForWeb, Inc has access to all the major
carriers in Chicago without the need for
local loop circuits. Fore more information
check this page.
Do you have battery backups
and generators?
Our Network Operations Center is backed
up and protected by UPS (Uninterruptible
Power Supply) systems. In a very rare case
of utility outages, our auto-start generators
start automatically, taking over for the
UPS system and supplying all necessary power
for our Network Operations Center. APC™,
Tripp-Lite™, & Liebert™ UPS Systems
provide the power backups, along with Kohler™
generator systems.
What kind of security does
the HostForWeb Corporation Data Center have?
The HostForWeb Corporation Data Center in
Chicago, IL USA is a high security facility.
Double metal security doors, with interior
gating, protect the main entrance to the
facility. The windows-less facility has
advanced security, fire, temperature, and
flood alarms, directly piped into the Security
Monitoring Company via phone, cellular,
and internet connections. A 16-camera digital
video system monitors the interior and exterior
of the Data Center. This video system is
monitored internally at the facility and
externally from the HostForWeb Corporation
Sales/Support office. The video data is
recorded live both on and off site, and
stored for several months ahead. Visitors
cannot gain access into the faclity without
employee escort. The physical servers and
equipment area is secured from the visitor's
area by huge metal doors, as well as metal
sheeting and bulletproof glass walls. Armed
guards are planned for the future, but not
a necessity at this junction.
What about software upgrades?
HostForWeb Corporation handles all software
upgrades/patches on the shared hosting servers.
We fully follow all trends in the industry,
and monitor all support/bug announcement
groups. If a new bug or security vulnerability
is found, HostForWeb Corporation immediately
upgrades our systems. Microsoft™ regularly
release patches for the Windows™ based systems,
and HostForWeb Corporation auto-updates
the Linux systems every night from security
patch websites. As new software is released,
including new versions of operating systems,
HostForWeb Corporation evaluates the new
software. If the software's new version
does not have any security issues, or bug
problems, the upgrade is implemented.
What if the server
my website is on gets hacked or attacked?
Individually hacked websites are rare. If
such occurs, usually they are a target for
a reason; hate sites, pirated software,
etc... HostForWeb Corporation does not host
such websites. If such materal is found
on a HostForWeb Corporation server, it is
deleted immediately and the user's account
cancelled. Usually the target is the whole
server itself. Hackers usually go after
a server just to say that "they did", or
to use the server to bounce off of to hack
something more important. Rarely are any
users' files on the server damaged, erased,
or modified. For this reason, once a hacker
is detected, a server can usually be cleaned
up and the hacker locked back out within
a matter of hours. At that time the server
is restored to full security levels, as
if the hack has never occurred. Most hackers
get into a system thru valid user accounts.
We recommend you use complicated passwords
for your account. HostForWeb Corporation
strictly reviews all orders for new clients,
to make sure they are legitimate. Unfortunately,
some fake orders do get thru the system,
and that is one way a hacker can gain initial
access. HostForWeb Corporation runs security
checks on the servers daily, so even if
a hacker does get in, they are found and
dealt with quickly. Most hackers are not
malicious, they are just playing or testing
their abilities. If an individual attacks
the whole HostForWeb Corporation Data Center,
measures are in place to cut off such floods
and attacks automatically at the backbone
level and the router level. HostForWeb Corporation
also uses firewall technology to fend off
most common methods of flooding and attacks
to the network.
How
is extra bandwidth billed?
HostForWeb Corporation maintains software
on every server and on the switches to monitor
individual website usage and server-wide
usage. Bandwidth is billed per Gigabyte
(GB) over your monthly allocation, rounded
up to the nearest Gigabyte. Usually between
the 3rd and 5th of the month you will receive
your bandwidth overage billing, if applicable,
for the preceding month's usage.
What is included in
my website package?
HostForWeb Corporation provides full hardware,
software, support, and system administration
for your HostForWeb Corporation shared hosting
solution. The software provided includes
the operating system, ftp & email software,
web server software, and a control panel.
HostForWeb Corporation even includes free
e-commerce shopping cart software. Everything
you need to conduct business on the Internet,
or maintain a personal website, is included
in your HostForWeb Corporation hosting solution.
HostForWeb Corporation will provide basic
support on services/software that we provide
you with your account. HostForWeb Corporation
does not develop your website for you, nor
provide tech support on how to use software
products that we do not provide to your
directly...even if we do support them. We
are always more than willing to help you
if we can though with external issues, time
permitting...
How
many sites are currently running on per
server?
HostForWeb Corporation does not have a set
quantity of domains running on each machine.
We find that ten domains can utilize more
resources than 200 others. HostForWeb Corporation
monitors each server's performance levels
and attempts to maintain a low server load
average and high cpu availability. As needed,
HostForWeb Corporation will upgrade the
hardware, to increase server performance.
Individual domains that become to much for
the server to handle, and utilize too much
server resources, are moved to servers set
up specifically for such resource intensive
accounts.
Can
I host more than one domain name per account?
HostForWeb Corporation charges additional
fees for every EXTRA (some are included
for free) domain name you point to your
account. For a domain name that is parked
on top of your main domain name, the cost
is a $15 one time setup fee. You may use
an index.cgi script, to redirect from that
domain name to a sub-directory at no additional
charge. HostForWeb Corporation charges a
$15 setup fee and $3/mo, for every additional
domain name parked to a sub-directory. Each
additional domain name parked on top, or
to a sub-directory, receives one catch-all
email POP account or forwarder for all mail
to that domain name. Parked domain names
do not receive a control panel of their
own. HostForWeb Corporation usually recommends
the very inexpensive "Small" accounts ($4.95
monthly) instead, due to the fact that they
come with their own control panel functionality
or the best solution is to signup for reseller
plan and setup as much standalone domains
as you need.
Why
should I choose HostForWeb Corporation as
my webhost?
Simple. HostForWeb Corporation maintains
one of the most feature rich hosting packages
on the market, so advanced that many hosting
companies cannot compete. HostForWeb Corporation
was one of the first hosting companies in
the industry to offer technical support
via ICQ & AOL Instant Messanger, as
well as to offer high bandwidth packages
(20GB+ per month) to the general public.
HostForWeb Corporation offers Cpanel™ &
WebHostManager™ on it's packages, the premier
software in the business. HostForWeb Corporation
offers a 30 day full money back guarantee
for new clients that sign up...so you really
cannot loose by selecting HostForWeb Corporation.
HostForWeb Corporation has won several awards
for providing some of the most complete
hosting packages and support levels available.
How do I get
started?
Simple! Just fill out one form....the Secure
New Account Order form! You will receive
details shortly afterwards about how to
proceed with your new HostForWeb HostForWeb
CorporationWeb Hosting Account! |
|
Monthly Price - $39.95
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